Objectives and Content

Communication and negotiation skills are vital and the key success factors to all kind of business nowadays. The program trainer will lead the participants to understand their own and other's interpersonal style by applying the most updated tools. Participants will learn to improve the relation with co-workers, customers, friends and family members so as to achieving success in all kind of negotiation situations. Trainer will make use of actual business cases sharing, role play, to let participants be involved and experience the latest communication skills and negotiation process from a different angle.

Target Group

Suitable for those who want to improve their communication skills and enhance negotiation skills, in order to achieve performance excellent in career path.

Outline

• Positive attitude and relationship-building strategy
• Assess individual profile and communicate with people with different styles
• Characteristics of positive communication and how to communicate assertively
• How to listen, ask question and give quality feedback in order to build understanding and acceptance
• Causes of conflicts and strategies and process for resolving conflicts
• What is negotiation and understand the negotiation process
• Effective preparation for negotiation
• Making and getting meaningful concessions
• Breaking negotiation deadlocks

Trainer: Mr. Alan LEE

Mr. Alan Lee is the founder and Principal Consultant of Tune U Management Consultant Limited. He has been engaged in business process, quality system, engineering, sales and customer services improvement of different industries, such as logistic, financial bank, insurance, toys, consumer electronics, medical and food service, garment and foot wear, construction, department store, and property management etc., for more than 10 years. Prior to that, Alan had been working in a prestigious and highly successful multinational manufacturer for over 15 years. In the last 10 years, Alan has also designed and delivered a wide range of tailored management training programmes and workshops for many HKSAR departments, Non Government Organisations, and public service industries. Alan was the Chairman of the Hong Kong Leadership Training Association for the years 1994 to 1997. In the year of 90’s, he has been very active in the development of leadership training for the young executives in Hong Kong.

Language: Chinese
Fee includes lectures, course materials and lunch.