All law firms seek to serve clients effectively. Some do it more consistently than others. Jones Day ranked highly in the BTI Consulting Group's 2014 "Client Service A-Team" ranking, which identifies the top 30 law firms for client service through a national survey of corporate counsel. "Blazing the trail for superior client service delivery, Jones Day earns Best of the Best status in 9 key activities, including Understanding the Client's Business and Helping to Advise on Business Issues—where Jones Day has earned top honors for an impressive 9 consecutive years." Jones Day has also ranked in the Top 10 every year since 2000 in the Corporate Board Member/FTI Consulting annual survey of the best corporate law firms. These are just two indications that our focus on serving our clients' needs, and not on the financial metrics that are so commonly used today to measure law firm performance, is recognized by our clients, who reward us with more opportunities to help them meet their interests.
Jones Day is organized as a true partnership, and it operates as such; we are not an LLP or LLC or some other quasi-corporate entity. We see ourselves as a global legal institution based on a set of principles to which a large number of men and women can commit – principles that have a social purpose and permanence, that transcend individual interests. While this may well be a more sociological description than you would see on most law firm web sites, and no doubt is subject to a skeptical reaction from many when they first read or hear it, we believe it accurately describes one important aspect of what makes Jones Day the client service organization that it is.
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